Products & Services

Can I order bridal wear through The House of Dastaan?

Absolutely. We can source your dream bridal ensemble from leading designers. Simply get in touch with our team, and we’ll be happy to assist you.
Do you offer stitching for unstitched outfits?

Yes. We offer professional stitching services for our unstitched collections, tailored to your preferred size and fit.
I can’t find a particular designer or outfit on your website. Can you source it?

Yes. Share the designer’s name along with the article reference, and our team will do its best to source it for you.
Are your products authentic?

Absolutely. Every piece is sourced directly from the designer or their authorised partner, ensuring complete authenticity.

Payments

What payment methods do you accept?

We accept all major Credit & Debit Cards, UPI, Net Banking, Bank Transfers, and other secure online payment methods.

Returns, Exchanges & Cancellations

What is your return policy?

Returns are not accepted on Luxury Pret, Crafted on Request (Made-to-Order) pieces, or Sale items.
What is your exchange policy?

We offer a 3-day exchange on eligible products.

To request an exchange, please contact our customer care team within 3 days of delivery with your order number and the reason for the exchange. If you have received a damaged, defective, or incorrect item, kindly share clear photographs so our team can assist you promptly.
Do you offer refunds?

We do not offer refunds. Eligible products may only be exchanged in accordance with our exchange policy.
Can I cancel my order?

Orders can be cancelled before they are processed. Once an order has been processed or dispatched, cancellation requests cannot be accommodated.

Promotions

Do you offer promotions or seasonal sales?

Yes. Follow us on Instagram and subscribe to our newsletter to stay updated on exclusive launches, special offers, and seasonal promotions.

Privacy & Security

How do you handle customer information?

We value your privacy. Information collected during your visit or purchase is used solely to process orders, enhance your shopping experience, and communicate with you when you’ve opted in. You may withdraw your consent for marketing communications at any time.
Is my personal information secure?

Yes. We follow industry-standard security practices and PCI-DSS compliant payment protocols to ensure your personal information remains safe and secure.

Privacy & Security

How do you handle customer information?

We value your privacy. Information collected during your visit or purchase is used solely to process orders, enhance your shopping experience, and communicate with you when you’ve opted in. You may withdraw your consent for marketing communications at any time.
Is my personal information secure?

Yes. We follow industry-standard security practices and PCI-DSS compliant payment protocols to ensure your personal information remains safe and secure.

Privacy & Security

How do you handle customer information?

We value your privacy. Information collected during your visit or purchase is used solely to process orders, enhance your shopping experience, and communicate with you when you’ve opted in. You may withdraw your consent for marketing communications at any time.
Is my personal information secure?

Yes. We follow industry-standard security practices and PCI-DSS compliant payment protocols to ensure your personal information remains safe and secure.

Customer Support

How can I contact your customer support team?

For any assistance, order-related queries, or complaints, please contact us via:

WhatsApp: +91 XXXXX XXXXX
Email: care@thehouseofdastaan.com

Our team aims to respond to all enquiries within 24–48 business hours.